Refund policy

Return Eligibility
Due to the personal nature of skincare and beauty products, we can only accept returns of products that are:

Unused
Unopened
In their original packaging
Returned within 30 days of delivery
For health and safety reasons, opened or used products cannot be returned unless they arrive damaged or defective.

Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Photos of the product and packaging
We will review the claim and provide a replacement, store credit, or refund when appropriate.

Return Process 
To initiate a return, please contact us at:

Email: equestrabeauty@gmail.com

Please do not send products back without receiving return authorization.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return results from our error.

Non-Returnable Items
The following items are not eligible for return:

Opened skincare products
Used beauty products
Gift cards
Promotional or clearance items marked as final sale
Contact Us
If you have questions regarding returns or refunds, please contact:

Equestra Beauty

Website: www.equestrabeauty.com

Email: equestrabeauty@gmail.com