Equestra Beauty Return & Refund Policy

Effective Date: July 1, 2026

At Equestra Beauty, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Return Eligibility

Due to the personal nature of skincare and beauty products, we can only accept returns of products that are:

• Unused
• Unopened
• In their original packaging
• Returned within 30 days of delivery

For health and safety reasons, opened or used products cannot be returned unless they arrive damaged or defective.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging

We will review the claim and provide a replacement, store credit, or refund when appropriate.

Return Process

To initiate a return, please contact us at:

Email: equestrabeauty@gmail.com

Please do not send products back without receiving return authorization.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return results from our error.

Non-Returnable Items

The following items are not eligible for return:

• Opened skincare products
• Used beauty products
• Gift cards
• Promotional or clearance items marked as final sale

Contact Us

If you have questions regarding returns or refunds, please contact:

Equestra Beauty

Website: www.equestrabeauty.com

Email: equestrabeauty@gmail.com